Privacy Policy

Vivosun treats Personal Information in a manner consistent with the purpose for which it was collected, unless Vivosun has your consent to use it differently. By using our Website, you are consenting to the collection, use and disclosure of your information, including Personal Information, as set out in this Privacy Policy, as it may be amended from time to time. Most importantly, Vivosun does not sell, or give away any personal information from our customers.

We reserve the right to modify this Privacy Policy at any time. We suggest that you periodically consult this Privacy Policy. Your continued use of the Website after any such changes constitutes your acceptance of this Privacy Policy, as revised.

1. INFORMATION COLLECTION

Personal information for the purposes of this Privacy Policy means any information that can be used to uniquely identify you ("Personal Information"). When you visit our Website, we may ask you to supply us with Personal Information, including the following:

• contact and identification information, such as name, address, telephone number and e-mail address;
• information concerning the products and services we provide to or receive from, you, including with respect to the service, maintenance, placing orders, subscribing to our newsletter and repair history of such products;
• credit and financial information such as payment methods and preferences, and billing and credit history;
• business relationship information, including information related to your agreements, preferences, advisors and decision-makers; and
• customer relationship information such as customer service requests and feed-back and information requested or provided by or from you.

We may collect market-related information, which may include personal information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning.

We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.

From time to time, we may utilize the services of third parties (including other members of the Vivosun Group) in our business and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.

2. INFORMATION OBTAINED AUTOMATICALLY

In addition to the information you provide, if you visit our Website, we may collect information during your visit using automatic data collection tools such as cookies, web beacons, embedded web links and other commonly used information-gathering tools which collect certain standard information which your web browser sends to our website during your visit. We may use this information to analyze customer activity, composition of web traffic and to make improvements to the Websites. You may modify your browser settings to disable the use of cookies. Please note, however, that, by doing this, certain features on our Website may not function correctly and you may be required to reenter your information more frequently.

3. USE OF INFORMATION

We use the Personal Information we collect to enable us to manage and develop our business and operations, including for the following purposes:

• to establish, maintain and manage relations with our customers (for example, we will use personal information to establish a customer's identity and location so that we may accurately deliver and bill for products and services);
• to establish, maintain and manage relations with our suppliers;
• to analyze customer requirements for our products and services so that we may work to improve our products and services;
• to communicate with suppliers in order to improve the products and services supplied to us;
• to be able to inform you of products and services that members of the Vivosun Group, or third parties that we have carefully selected as partners, may wish to offer you, including sending you information promoting the products and services of those members or partners;
• to be able to comply with your requests;
• to verify your identity (for example, name, address, telephone number and birth date, if applicable);
• to verify creditworthiness;
• to protect us against error, fraud, theft and damage to our goods and property;
• to enable us to undertake our environmental, health and safety activities, including incident planning, response and investigation;
• to enable us to comply with applicable legal, audit or regulatory requirements (for example, we may collect personal information to satisfy the obligations imposed on us by various regulatory boards or agencies to follow procedures mandated by such boards or agencies in respect of the provision of our products and services); and
• any other reasonable business purpose to which you consent.

4. SHARING AND DISCLOSING

We will not sell, share or rent any Personal Information with any other companies or third parties without your authorization. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you accept our products or services, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified to you at the relevant time. Typically, we will seek your consent at the time that we collect the Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure.

As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.

We restrict access to your Personal Information to those employees of our company and our agents or suppliers or contractors whom we determine have a legitimate business purpose to access such information in connection with the carrying-out of our engagements or provision of services to you. We will retain your information for as long as we make use of such information. You agree to allow us to keep your information in accordance with this Policy by submitting your information through the Website.

Vivosun may "de-identify" the information and use it. De-identification involves a process of eliminating or masking information that directly or indirectly identifies you personally, such as your name, address, elements of your date of birth and similar information. You understand and agree that Vivosun owns and will own all de-identified Information and derivations of such information in all forms and media.

5. REGISTRATION

In order to process your orders placed on this website, you must complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with services such as automated order status updates via e-mail.

6. ORDERING

During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties.

7. SECURITY

The security of your Personal Information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using Secure Socket Layer technology (SSL).

We follow accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, please call us or email us!

8. COOKIES

When you visit our Website, a "cookie" may be downloaded to your device. A cookie is a small piece of data sent from a website and stored in a user's web browser while the user is browsing. Most browsers accept cookies automatically but can be configured not to accept them or indicate when a cookie is being sent. Cookies are designed to be a reliable mechanism for websites to remember useful information (such as user preferences) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). We use cookies to customize user interface, to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you may not be able to use the features of our Website.

9. DATA DELETION INSTRUCTIONS

Vivosun fully protects your privacy and absolutely respects your rights regarding your personal data. If you want to delete your contact information on your Vivosun account, e.g. shipping addresses, please log in to your Vivosun account and select [My Address Book]. If you want to delete other data you provided to Vivosun, please contact customer service (official@vivosun.com).